Jeffrey Lachance, a key figure at Mustang Freightways for over a decade, is taking on…
At Mustang Freightways, we’re always looking for ways to enhance our services and make our operations smoother for everyone involved. And sometimes, the best solutions come from the simplest of ideas.
Enhancing Operations Through Visual Documentation
Incorporating photography into our daily operations is a straightforward but transformative step. Taking a photo at the time of pickup not only documents the freight’s initial condition; it creates a visual reference point. This ensures that both our team and our customers clearly understand the shipment’s state from the get-go. This added layer of transparency helps streamline our communication while reinforcing trust and confidence in our commitment to delivering top-notch service.
Operational Clarity for Our Team
These photographs serve a dual purpose. For our internal team, from the dock staff to the P&D personnel, this visual documentation will help simplify the shipment identification process. Furthermore, in the event of any inquiries regarding the condition of an item, we have a tangible record from both the pickup and delivery stages. This ensures a smoother, more accountable process for all stakeholders.
Added Assurance for Our Customers
Our customers are at the heart of this new initiative. Having a visual record from when their items are picked up to when they’re delivered provides an added layer of assurance. They can easily see the condition of their shipments at each stage, giving them peace of mind. And if there’s ever a question or concern about a shipment, the photos serve as a straightforward reference.
For the Future
As we further embed this feature into our operations, the potential advantages are promising. Plans are underway to incorporate these pickup images into our delivery handheld devices. This will empower our team to address any customer concerns on the spot by referencing the initial pickup image.
Mustang Freightways is all about getting better and making sure our service is top-notch. This new feature is just another way we’re sticking to that promise.