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Thank You From Mustang Freightways

January 21, 2022

Dear Valued Customer,

As you are well aware, the extreme weather conditions in Western Canada along with the devastation to B.C. infrastructure have had a profound impact on our ability to provide you with consistent, reliable service. Despite the incredible work to improve the highway conditions, our team continues to experience a variety of challenges. We still face road delays as a result of accidents, closures, weather-related incidents, and regulated speed reductions, which in turn affect the hours of service for our highway drivers.

Even though these difficulties have created significant stress for our team and service partners, we feel that they are short-term and normal operations should recommence in the near future. The Management Team continues to meet daily to review ideas and implement solutions to better serve all of you. We have increased our operating capacity with extra weekend shifts and highway runs. We also continue to recruit additional personnel to load and move more freight.

We fully understand that our slower-than-usual service is our problem, but felt it necessary to be transparent and provide an update to some of the obstacles we continue to face.  We are taking this problem very seriously and trust that our collective efforts will get us back on track sooner than later. We would like to thank each and every one of you for working with us during these extremely difficult times. We truly value your business and sincerely appreciate your patience and understanding as we resolve these issues.

Regards,

Mustang Freightways Management Team